We support your customers as if they are ours. Keeping your ideals and vision as the core of the work we will provide. Our customer support work begins with assessing your needs the resources you will require and the objective you are looking for.
The on hand American staff presence in all our locations assures our customers of the best English speaking and culture trained representatives. Along with our advanced communication systems we can take your orders or support your customers with very minimal communication, language or accent concerns. Our staff is trained in a secure and efficient manner to up sell, and cross sell at your option to maximize your orders and increase your profits. As well as support your customers, keeping them satisfied and coming back!
The order management services at Progen Business helps you improve your customer experience, better service levels, attain scale and cost savings. From order taking to order purchasing to pricing to quoting to up/cross selling to dispatch – order management services at Progen does it all.
Helping you reduce costs drastically and increase the efficiency to the utmost, Progen Business account support services provides services from pricing, quoting, up/cross selling, phone orders to dedicated account service, survey requests, and technical support.
Your billing related queries and services need to be handled efficiently for the business to run smoothly. Progen’s billing services ensure statements processing, recurring billing, invoicing, electronic billing, etc.
Communication is the key to a smooth flow in business process. The 24x7 email/live chat service at Progen Business ensures your organization lesser call volumes and considerably reduces costs for voice support.
Virtual Assistants work from their own workstations, use their own infrastructure, and offer services to entrepreneurs, businesses, executives. The highly trained assistants at Progen Business are dedicated to your needs and can help you in getting tasks accomplished whether personal or business.
